Return & Refund Policy
Indian Glass Art · Thane, Maharashtra · updated August 2026
Policy
Return & Refund Policy
Three situations, three different timeframes. Please use the one that matches your case.
At a glance
| Change of mind | Tell us within 10 days of delivery · unused, in original packaging |
|---|---|
| Damaged, wrong or incomplete order | Contact us within 48 hours of delivery, with photographs |
| A fault found later | Contact us when it appears — assessed case by case (section 5) |
| Refund processing | 5 business days after the returned item is received and checked |
| Restocking fee | None |
1. Change-of-mind returns
Tell us within 10 days of the delivery date. Email [email protected] with your Order ID and a line about what is wrong. The item does not have to be back with us inside that window — the request does.
For a change-of-mind return the item must be:
- Unused, with no water marks, adhesive or residue.
- In its original packaging, with any stand or base supplied.
- Accompanied by the Order ID.
A vessel that has held water or flowers cannot be returned as change of mind — mineral marks and residue do not fully clear from glass.
2. Damaged, wrong or incomplete orders
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a breakage claim much quicker to settle, but it is not a condition and a claim will not be refused for the absence of one.
We review the photographs and arrange a replacement or a refund where applicable, including the delivery charge you paid.
3. Return shipping — who pays
| Damaged, wrong or incomplete order | We pay. We arrange reverse pickup where the PIN code allows it, or reimburse standard courier charges against a receipt. |
|---|---|
| Change of mind | You pay the return courier charge. We do not deduct anything else from the refund. |
4. What cannot be returned
- Pieces that have held water or flowers, or that carry mineral staining.
- Items damaged after delivery — dropped pieces, thermal shock from hot water, or chips from knocking against a hard edge.
- Change-of-mind requests made after the 10 days window has closed.
5. Faults found later
If a fault appears after delivery — a crack that was not there on arrival, or a base that will not sit flat — contact us with photographs and a description and we will look at it individually.
We do not offer an additional warranty through our store. Small internal bubbles, faint tool marks, a pontil scar underneath and slight variation in colour or height are characteristics of hand-blown glass, not faults.
6. Inspection and refunds
| Inspection once we receive the item | 1-2 business days |
|---|---|
| Refund processing time | 5 business days |
| Restocking fee | None |
Refunds are processed within 5 business days of the returned item being received and checked. A UPI payment is refunded through the payment method used for the order. A Cash on Delivery order is refunded by bank transfer, after we receive bank details you confirm in writing.
If a returned item arrives damaged or with parts missing, the refund may be reduced to reflect the loss in resale value. We contact you before making any deduction.
7. Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not require anything to be sent back.
8. Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.
9. Returns address
Indian Glass Art — Business & order fulfilment address
Opposite Damani Estate, next to Vittal Sayana Mandir, Naupada
Thane, Maharashtra 400602, India
Please contact us before sending anything back. [email protected] · +91 98928 58778 · Customer service: 9:30 AM – 1:00 PM IST, daily except Sunday