Legal

Privacy Policy

We collect what an order needs and nothing beyond it. This page sets out what that is, how long we keep it, and who to contact about it.

1. Who is responsible

Indian Glass Art is responsible for personal data processed through this website.

Business & order fulfilment address
Opposite Damani Estate, next to Vittal Sayana Mandir, Naupada
Thane, Maharashtra 400602, India
[email protected] · +91 98928 58778

2. What we collect

Identity & contact	Name, delivery address, phone number, order email — so a parcel can reach you and so we can answer questions about it.
Order data	Items ordered, amount, Order ID, delivery status, return and refund records.
Payment reference	For UPI, the transaction reference returned by the payment network. For Cash on Delivery, only the fact that cash was collected.
Technical data	IP address, browser type and pages visited, used to keep the website working and to detect abuse.
Correspondence	Emails you send us, and photographs submitted with a damage claim.

3. What we do not collect

We do not collect or store card numbers, CVV codes, card expiry dates, UPI PINs or bank passwords. There is no card payment form on this website.

4. Why we process it

We process personal data to take and deliver orders, communicate with customers, handle returns and refunds, keep business records, prevent fraud and keep the website secure, in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Where consent is required we obtain it in the manner required by law.

5. Who we share it with

We share personal data only with service providers needed to operate the store, deliver orders, process payments and provide hosting, or where required by law. Delivery partners receive your name, address and phone number, because they cannot deliver without them. Our payment provider receives the amount and reference needed to complete a UPI transaction. We do not sell personal data and we do not rent mailing lists.

6. How long we keep it

We retain order, transaction and accounting records for as long as reasonably necessary for the purposes for which they were collected and as required by applicable legal, tax, accounting and dispute-resolution obligations.

Photographs submitted for a claim are deleted once the claim is closed, unless they need to be kept for a legal or dispute-resolution purpose. Enquiry emails that do not lead to an order are normally deleted within twelve months.

7. Your rights

Subject to applicable law, you may request access to information about your personal data, request correction or updating, request erasure where retention is no longer required, and withdraw consent where processing is based on consent.

Write to [email protected]. We aim to acknowledge within 1 business day and will respond within the period required by applicable law. We may ask you to confirm information such as an Order ID before providing order details.

8. Grievance contact for privacy complaints

Privacy and data-protection complaints may be sent to the contact below. We have not appointed a separate named officer; this correspondence is handled directly by the person responsible for operating the shop.

Indian Glass Art
Opposite Damani Estate, next to Vittal Sayana Mandir, Naupada
Thane, Maharashtra 400602, India
Email: [email protected]
Phone: +91 98928 58778

9. Cookies

This site uses essential cookies needed for functions such as keeping your basket and remembering basic site preferences. You can block cookies in your browser, but the basket and checkout may then stop working correctly.

We do not run advertising retargeting pixels or third-party analytics on this site. If that changes, this policy will be updated to describe them before they are used.

10. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or disclosure. Data transmitted through the website is protected using encryption where supported by the connection.

No online system can be guaranteed to be completely secure. If a personal-data breach occurs we will take the steps required under applicable law, including any required notifications.

11. Changes

Updates to this policy are published on this page. Material changes are noted at the top of the page for a reasonable period.