FAQ
Indian Glass Art · Thane, Maharashtra · updated August 2026
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Frequently asked questions
Twelve questions we actually get, answered with the same numbers our checkout uses.
Hand-blown glass
Will my piece look exactly like the photograph?
Close, but not identical. Every piece is blown and worked by hand, so colour depth, bubble pattern and the exact curve of a rim vary. The photograph shows one example from the batch.
How is height measured?
At the tallest point of the piece, in inches. Expect up to about half an inch of variation either way on hand-blown items.
Are small bubbles or marks a defect?
No. Fine internal bubbles, faint tool marks and a small pontil scar underneath are part of hand-blown glass. A crack, chip or a base that will not sit flat is a fault — tell us and we will sort it.
Is the piece food or water safe?
Vases are made to hold water for cut flowers. Sculptures, figurines and paperweights are decorative only and are not made for food, drink or hot liquids.
Payment and tax
How can I pay?
UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.
Can you give me a GST tax invoice?
No. We are not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time, so GST is not charged separately and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.
Is there an extra charge for Cash on Delivery?
No. Cash on Delivery carries the same delivery charge as a prepaid order and there is no separate COD fee. It is available for eligible orders and PIN codes.
Delivery
What does delivery cost and how long does it take?
Free shipping on orders of ₹999 and above; a flat ₹59 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates, not guaranteed dates.
How do I track my order?
Use your Order ID and the order email on our Track your order page, or reply to the confirmation email. A courier tracking number is sent once the parcel leaves Thane.
Returns
My piece arrived broken. What do I do?
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles the claim fastest, but it is not a condition. We arrange a replacement or a refund where applicable.
How long do I have to change my mind?
Tell us within 10 days of delivery. The piece must be unused and in its original packaging. For a change-of-mind return you pay the return courier charge; for a damaged, wrong or incomplete order we pay it.
When will I get my money back?
Within 5 business days of the returned item being received and checked. There is no restocking fee. A duplicate payment on the same order is refunded within 5 business days after we confirm the duplicate transaction.
Not answered here?
[email protected] · +91 98928 58778 · Customer service: 9:30 AM – 1:00 PM IST, daily except Sunday