Cancellation Policy
Indian Glass Art · Thane, Maharashtra · updated August 2026
Policy
Cancellation Policy
Orders can be cancelled free of charge before they are handed to the courier. After dispatch the order is handled under our Return & Refund Policy.
1. Free cancellation before dispatch
Any order can be cancelled at no charge before it is handed to the courier. Because our handling time is 1-2 business days, cancellation is usually possible on the same or next working day.
Email [email protected] with your Order ID and “cancel” in the subject line. There is no cancellation fee and no restocking fee.
2. After dispatch
Once the parcel is with the courier we cannot cancel or intercept it. You may refuse delivery where the courier permits this, or accept the parcel and request a return under our Return & Refund Policy.
For a refused delivery the refund is processed after the parcel returns to us and is checked, within 5-7 business days.
3. Refund of a cancelled order
| Cancellation before dispatch | Free |
|---|---|
| Amount refunded | Full amount already paid |
| Refund processing time | 5-7 business days |
| Cancellation fee | None |
Prepaid UPI orders are refunded through the payment method used and may take 5-7 business days to appear, depending on the payment provider. For Cash on Delivery orders cancelled before dispatch no payment has been collected, so no refund is required.
4. When we cancel an order
We may cancel an order if an item becomes unavailable after the order is placed, if the delivery PIN code is not serviceable, or if the address is incomplete and we cannot reach you to correct it. Any amount already paid is refunded within 5-7 business days. No cancellation fee is charged.
5. Contact
[email protected] · +91 98928 58778 · Customer service: 9:30 AM – 1:00 PM IST, daily except Sunday